Frequently asked questions
How can I contact your customer service?
ButtonYou can contact us at our phone number +39 0685351207 or via email at denicolafashion@gmail.com.
How do I place an order?
ButtonTo make a purchase on our online store, simply select the product you wish to buy and add it to your cart.
To view your order, modify it, or remove an item, click on the Cart icon.
To finalize your purchase, click Buy Now.
After entering your details, selecting your delivery method, and choosing a payment option, you can review your order summary and complete the purchase by clicking the Confirm button.
How can I cancel my order?
ButtonOnce an order has been placed, it cannot be canceled or modified.
However, you can return the item within 14 days and receive a refund. For more information, please refer to our return policy.
Why was my credit card declined?
ButtonIf the transaction was not successful, we recommend checking the following:
Your card has not reached its monthly spending limit, or there is sufficient credit to cover the amount.
Your card is enabled for online purchases.
The information entered is correct.
The card network may be experiencing issues.
Your payment method is not supported by our systems.
How long will it take to ship my order?
ButtonWe offer free shipping throughout Italy for orders higher thank 5.000€.
Our shipping takes approximately 4 business days from the date you receive the tracking information.
Can I request to ship to a different address?
ButtonWe can deliver to any address you wish; simply provide the delivery address in the shipping address section.
Where can I find my tracking number?
ButtonOnce your order is processed, you will receive the tracking number via email.
How can I exchange an item?
ButtonWe offer free exchanges if the product is faulty or defective. However, returns are at the customer’s expense in the case of a change of mind.
What should I do if the item I purchased is defective?
ButtonWe take great care in the quality of our products and meticulously inspect them before shipping. However, if any of our products have an imperfection, you can contact our customer service, which will provide you with a code to return the item at our expense.
How can I receive a refund?
ButtonWe will issue the refund using the original payment method provided on the order. Please allow 7-14 business days for the return to be received and processed. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear..